1. Introduction
Welcome to Elektro OF. We are a global technology company operating from Tirana, Albania and Hartford, Connecticut, USA. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website at elektroof.com or when contacting us.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.
2. Data We Collect
We collect the following types of information:
- Contact information — name, email address and phone number when you submit a contact or collaboration form
- Service preferences — the service you select in our contact forms
- Usage data — browser type, pages visited, time spent, via Google Analytics
- Messages — any content you include in the message field of our forms
3. How We Use Your Data
We use the data we collect solely to:
- Respond to your inquiries and provide the consultation or service you requested
- Send you proposals, project updates or relevant communications
- Improve our website experience and understand how visitors interact with it
- Comply with legal obligations
We will never use your data for unsolicited marketing without your explicit consent.
4. Cookies
Our website uses cookies — small text files stored in your browser — for the following purposes:
- Google Analytics — to understand website traffic and user behavior (anonymized)
- Functional cookies — to remember your language preference (EN/SQ)
You can disable cookies in your browser settings at any time. This may affect some website functionality.
5. Third-Party Services
We use the following third-party services that may process your data:
- EmailJS — to process and deliver contact form submissions to our inbox
- Google Analytics — for anonymous website usage statistics
- WhatsApp (Meta) — if you choose to contact us via the WhatsApp button
- Google Business — for reviews via our Google Business profile
Each of these services has its own privacy policy. We are not responsible for their data practices.
6. Your Rights (GDPR)
If you are located in the European Union or Albania, you have the following rights under GDPR:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate data
- Deletion — request deletion of your data ("right to be forgotten")
- Objection — object to how we process your data
- Portability — receive your data in a portable format
To exercise any of these rights, contact us at elektro.of2023@gmail.com.
7. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss or disclosure. Our website uses HTTPS encryption for all data transmission.
However, no transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: elektro.of2023@gmail.com
- Phone (Albania): +355 69 21 03 646
- Phone (USA): +1 (949) 501-9463
- Location: Tirana, Albania & Hartford, Connecticut, USA